MyChart: Direct, Secure Online Access with Your Healthcare Team (2024)

Log in to MyChart

MyChart Login: MyChart - Login

St. Francis Campus Login: MyChart - St. Francis Campus

Sign up for MyChart

Current patients can conveniently create a MyChart account online.Sign Up Now

What is MyChart?

MyChart is a secure online portal that offers convenient access to your medical information. Using MyChart, you can:

  • Schedule appointments
  • View test results
  • Request prescription refills
  • Pay medical bills

MyChart Features and Benefits

View test results MyChart offers secure and convenient access to your test results and health records.
Pay your bill View and pay medical bills or sign up for a payment plan.
Request a prescription refill Send a refill request or track prescription mail delivery.
Begin check-in online Save time by completing online check-in prior to your appointment.
See medical records Conveniently request and download copies of your health records for personal use.
Schedule appointments Easily schedule and manage appointments, including primary care, specialist and urgent care visits.
Communicate with your care team If you have nonurgent questions or updates for your provider, you can send secure messages using MyChart’s messaging feature.
Proxy access for caregivers and parents Using proxy access, parents and caregivers can view and manage a loved one's health information.
Have a video visit Urgent care video visits are convenient, secure and easily planned through MyChart.
Share COVID-19 information Quickly share your verified COVID-19 vaccination and/or test result information. You can also create a scannable QR code to share via MyChart.
MyChart: Direct, Secure Online Access with Your Healthcare Team (11)

Common MyChart questions

You can do a lot in MyChart – schedule appointments, get test results, refill prescriptions and more. Read our frequently asked questions for help and to get the most out of MyChart.

Read the FAQ

Download the MyChart app

Manage your care on the go with the MyChart mobile app. Search for MyChart on Google Play™ for Android or the App Store for iOS. After downloading the app, select The University of Kansas Health System from the drop-down menu.

With the MyChart app, you can be in control of your healthcare needs.

  • See and manage upcoming appointments
  • Request a prescription refill
  • Begin check-in online for a more streamlined experience
  • Access lab results and many medical records
  • Send your care team a message

Pay Your bill

MyChart makes paying your bills from The University of Kansas Health System easier than ever. Pay with Apple Pay, Google Pay, credit card, debit card and bank account withdrawal.

How to pay your bill

You can securely and quickly pay your bill using any of the following methods.

MyChart mobile app Open the MyChart mobile app and choose Billing Summary from the menu.
MyChart online Log in to MyChart. Select Billing Summary from the menu. Follow the prompts to make a payment.
No sign-in required Visit the MyChart login page. Choose Pay Bill as Guest to pay your bill without signing in.

Tips about paying bills in MyChart

  • Sign up for paperless billing to reduce clutter and receive electronic messages when your payments are due.

  • Can't pay your full bill at once? No problem. Sign up for a payment plan through MyChart. Simply choose the number of months you'd like to pay and set up automatic payments.

  • For help paying your bill, call 913-588-5820 (toll-free 877-287-6268). Our patient account services representatives are available to assist you 8:30 a.m.-4:30 p.m. weekdays.

  • Save time by setting up a copayment in MyChart before a visit. Your copayment will be charged when you check in for the appointment.

MyChart: Direct, Secure Online Access with Your Healthcare Team (12)

Pay your bill on MyChart

MyChart allows you to quickly and securely pay your medical bill online.

Learn more

Proxy access

Families and caregivers provide essential support when it comes to managing healthcare. With MyChart proxy access, you can securely access the medical records of a child, spouse or others you assist with healthcare needs.

Request proxy access to a minor’s chart

Adult patients can manage or grant proxy access to a loved one, family member or caregiver by visiting the Sharing Hub in MyChart.

Manage friends and family access

If you have questions about proxy access, visit our MyChart FAQor contact our support team.

Medical records

Wondering about your test results or current prescriptions? You can find this information and much more on MyChart’s mobile app and online portal.

MyChart enables you to:

  • View current health issues, medications, visit summaries, test results and more.
  • Share your medical records with another hospital or provider.
  • See upcoming visits, testing or procedures.
  • Request a medical record correction.

To learn more, visit our MyChart FAQ or contact our support team.

Messaging

MyChart messaging makes it easy to communicate with your provider about nonurgent, brief questions or concerns. Most providers can reply within 2 business days.

Using MyChart messaging, you can:

  • Ask a follow-up question about your visit.
  • Learn how or when to take a new prescription.
  • Report a minor condition and ask whether you need an office visit or if an e-visit would be sufficient.
  • Ask about prescription refills.

To send a message, sign in to MyChart, select Messages, then choose Send a Message.

Tips about MyChart messaging

  • MyChart messaging is not as fast as the phone. Use messaging when:

    • You can wait a few days for a reply.
    • Your condition is not urgent.
    • You can describe the problem in 1 or 2 sentences.
  • Calling your provider should result in a faster response. Call your provider when:

    • You need an answer in the next few hours.
    • You need to explain your condition in detail.

    For emergencies, call 911.

  • When using MyChart messaging, be sure to choose your specific provider from the drop-down list. This will help get your question to the right provider as quickly as possible.

  • If you have your prescriptions filled at The University of Kansas Health System pharmacy, you will see them on your Messaging tab under Request Rx Refill. You can ask for refills and get information about when your prescription is ready or when it's in the mail.

    If you have your prescriptions filled elsewhere, you won't see any prescriptions on Request Rx Refill. Instead, choose Ask a Question from the main menu to request a refill.

E-visits

Busy schedules can make it difficult to see the doctor for a minor illness. If you are an established adult patient at one of our primary care locations, MyChart allows you to visit a nurse practitioner from your smartphone or computer.

You can request an e-visit for needs related to sinus problems, birth control, urinary problems and more. If your symptoms require an office visit, we'll ask you to make an appointment with your primary care physician or visit one of our urgent care offices.

To request an e-visit, sign in to MyChart and choose e-visit from the main menu. Complete a brief survey about your symptoms and we will reply within 1 business day.

For common questions about e-visits, visit our MyChart FAQ page.

Questions and support

To learn more about MyChart’s features and benefits, visit our MyChart FAQor contact our support team.

Need MyChart assistance? Email us or call 913-588-4040.

Related links

COVID-19 Updates

Appointments

Billing, Insurance and Financial Support

MyChart Information

Patient Information

Visitor Information

pharmacy services

Hospital Amenities

Policies and Procedures

Why Choose Us

Support Services and Resources

MyChart: Direct, Secure Online Access with Your Healthcare Team (2024)

FAQs

Why can't I log into my MyChart? ›

On the MyChart login screen, click the Forgot Username? or Forgot Password? link for help. If you forgot both your username and password, start with the username first. You will be prompted to answer some security questions to verify your identity so you can recover your username or password.

What is the difference between Epic and MyChart? ›

Note: MyChart is an Epic branded name. Your organization may use a different name for their patient portal. Access the application on your personal device. Carefully review the app's terms and conditions.

Why are my test results not showing up on MyChart? ›

Test results in MyChart

In line with California law, some radiology, pathology and genetic test results won't be available in MyChart until five days after they're finalized. These time frames allow your care provider to review results before they're posted.

Why is my MyChart disabled? ›

Most likely, you have tried to access your MyChart account 5 times in a row using the wrong password. If you do this, for security purposes, your account is disabled. If your account becomes disabled, you should call 740-454-5008.

How do I unlock my MyChart account? ›

An email with a link to reset your password will be sent to the email address you used when signing up for MyChart. If you do not have a valid email address on file, contact the MyChart help desk at 800-318-4246. They will help you regain access to your MyChart account.

What are the disadvantages of MyChart? ›

  • Actual data when displayed is a bit unpolished.
  • Didn't find easy integration to device calendar and profiles.
  • Dark mode would have been nice.

Why do most hospitals use Epic? ›

"It is not a coincidence many big health systems are moving to Epic," said Scott Arnold, executive vice president and CIO of Tampa (Fla.) General Hospital. "The scale and interoperability available with Epic make it attractive to big systems that may struggle with those elements.

Can other doctors see messages on MyChart? ›

Multiple members of your care team may view MyChart messages in order to get an appropriate and efficient response; this may include nurses or advance practice clinicians other than your primary care provider (PCP).

What healthcare companies use Epic? ›

  • Geisinger.
  • Jefferson Health.
  • Lehigh Valley Health Network.
  • Mayo Clinic.
  • Mercy Medical Center — Iowa.
  • NYU Langone Health.
  • Parkview Health.
  • Spectrum Health.

What does a red exclamation mark mean on MyChart test results? ›

You will see an exclamation point (!) next to the result if it's outside of the normal range, but that isn't necessarily a cause for concern. Your care team will review your results and discuss any follow up needed.

What does an H flag mean on MyChart? ›

If your blood counts fall outside of the normal range, which is shown in the “Reference interval” column, their values will be reported in the “Flag” column with an 'L' for low and an 'H' for high. The example CBC below shows that white blood cells, red blood cells, and platelets are all low. CBC WITH DIFFERENTIAL.

Do biopsy results show on MyChart? ›

Getting Your Breast Biopsy Results

Results will be in your medical record, sent to your doctor, and available for you in MyChart on the day the pathologist completes the report.

Why can't I log into MyChart? ›

You can: Click the “forgot username?” or “forgot password?” link on the MyChart sign in page. You need to 'verify' your identify. You will be asked if you want the verification code sent to you by email or text.

Who owns MyChart? ›

MyChart by Epic

Founded in a basem*nt in 1979 with 1 ½ employees, Epic develops software to help people get well, help people stay well, and help future generations be healthier.

What is the maximum login attempts for MyChart? ›

If you are still having trouble logging in, contact MyChart Support at 757-534-9440. Will my account be locked after a certain number of unsuccessfull login attempts? When you exceed the maximum amount of allowed login attempts (5), your MyChart account is not automatically locked.

Why won't MyChart load? ›

Perform a forced refresh – While on the MyChart web site, hold down the CTRL key and press the F5 key. This function refreshes the page or reloads the file from the server. Clear your Computer's Cache – Clearing your cache can fix Internet errors that may cause your browser to not load properly.

Why does MyChart keep logging me out? ›

We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a short period of time.

Does MyChart work with Chrome? ›

We recommend using Google Chrome as your browser when participating in MyChart Video Visits on your computer or laptop. Google Chrome is required for participating in MyChart Video Visits on your mobile device. Safari or other mobile web browsers are often set as the default browser on mobile devices.

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